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Effective Date: 01/01/2025

Gnawty Dog Academy (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we protect your information when you use our website, services, and SMS communications.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: Name, phone number, email address, mailing address.
  • Client & Dog Information: Dog’s name, age, breed, vaccination status, training history, and behavior notes.
  • Payment Information: Billing details (processed securely through third-party payment processors; we do not store full credit card information).
  • Communications: SMS messages, emails, and notes exchanged during training or customer service interactions.
  • Website Usage Data: Basic analytics such as IP address, browser type, and page visits.

2. How We Use Personal Information

We use your personal information to:

  • Communicate with you about scheduling, services, and client support (including SMS reminders/updates).
  • Provide training services and maintain accurate client and dog records.
  • Send training updates, progress notes, or promotional offers (if you opt in).
  • Process payments and maintain business records.
  • Improve our services and website experience.

3. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information only with:

  • Service Providers: Trusted vendors (e.g., scheduling, payment processing, or SMS platforms like RingCentral) who assist in delivering services.
  • Legal Compliance: If required by law, regulation, or court order.

Important: SMS consent is not shared with third parties or affiliates.

4. SMS Communications

  • By opting into SMS updates, you consent to receive messages related to your training services, scheduling, and client updates.
  • Message and data rates may apply depending on your mobile carrier.
  • You may opt out at any time by replying STOP to any message.
  • Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

5. Data Security

We implement appropriate safeguards to protect your information, including encryption, secure servers, and restricted employee access. However, no system can be guaranteed 100% secure, and you share information at your own risk.

6. Your Privacy Choices

You have the right to:

  • Opt out of marketing messages at any time.
  • Request corrections to your personal information.
  • Request deletion of your records, subject to business and legal requirements.

NOTE: If you consent to receive SMS from Gnawty Dog Academy, you agree to receive \[types of message, must be consistent with selected use case] SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit \[privacy policy URL] to see our privacy policy and terms and conditions.

7. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted to this page with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Gnawty Dog Academy
Email: Gnawtydogacademy@gmail.com
Phone: (989)372-0556
Mailing Address: 634 E Price Rd MIdland MI.
Website: https://gnawtydogacademy.hbportal.co/public/learnmore